In Transit & On Point
How long will it take to receive my order?
Once you place your order, your carpet will be delivered within 7–10 days. You can easily keep an eye on your shipment using the “Track Order” feature on our website.
Can I exchange the carpet if I’m not happy with it?
Absolutely! You have up to one week from the date of delivery to request an exchange. We’ll arrange for the carpet to be picked up from your home at a convenient time. Please make sure the carpet is in its original packaging. Once we receive it, our quality team will perform a quick inspection.
How soon will the exchange process start?
If the carpet is returned in the original condition, we will begin the exchange within two working days.
Are there any shipping charges?
Good news — shipping is completely free on every purchase made at knotty.in.
How will I know that my order is confirmed?
After placing your order, you will receive two emails:
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An order confirmation email
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A shipping email with tracking details and your invoice once your carpet is on its way.
Are there any hidden costs?
No surprises here. The prices listed on our site are final and include all applicable taxes.