Knotty Q&A

Shedding is normal for a new rug and should go away within a month or two.

Yes, but this service is currently only available in Delhi.

Rotating the rug every few months will ensure the rug wears evenly.

Yes, it will keep the rug in place.

Some rugs have a distinct smell. Let the rug air out as it might have been wrapped up for a while. The smell will dissipate in a few days or a week.

For rugs in high-traffic areas, we recommend a professional cleaning once a year to maintain their beauty and longevity. Between cleanings, regular vacuuming is key to keeping your rug in great shape.

Roll the rug, wrap it in plastic (like how you got it), then seal the package with tape. Poke some holes in the plastic to let it breathe.

Rugs fade when exposed to sunlight. Keep the shades drawn during daytime.

Yes, just share them at support@knotty.in and our design team will suggest some options for your room.

Yes, but due to the handcrafted nature of the product and depending on which computer you use, the actual colour may vary slightly.